HairLync ("we", "our", or "us") provides a mobile application for iPhone and Android that connects clients with barbers, stylists and salons for booking appointments and services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have, including how to delete your account. By using HairLync, you agree to the collection and use of information as described here.
Jump to: What we collect · AI hair analysis · Sharing · Retention · Delete your account · Contact
Information We Collect
| Category | What we collect | Why |
|---|---|---|
| Account information | Full name, email address, password (stored only in encrypted, hashed form), account type (client, barber/stylist or salon) and a user ID | To create and manage your account and sign you in |
| Business profile (barbers, stylists and salons) | Business name, phone number, business address and map location, bio, experience, services and prices, working hours, and profile, cover and portfolio photos | To show your business to clients so they can find and book you. This information is public inside the app |
| Location | Precise or approximate device location, only when you grant permission. For clients, the latest location is saved to your profile; you can search by city instead | To find and show nearby barbers and salons on the map, and to place a business on the map |
| Photos and camera | Photos you take or choose from your device | To set profile and cover pictures, build a portfolio, and run AI hair analysis (see below) |
| Bookings | Appointment date and time, service, status, booking notes and booking history. When a professional books a walk-in customer, the customer's name, email and (optional) phone number entered by the professional | To create, schedule and manage appointments |
| Professional service photos and time off | Optional photos uploaded for services, and private time-off dates and reasons entered by professionals | To display services to clients and prevent appointments from being offered while a professional is unavailable. Time-off reasons are never shown to clients |
| Reviews and favourites | Ratings and review comments you write, replies from professionals, and businesses you save as favourites | To show reviews to other users and keep your favourites list |
| Searches | Search terms and cities you search for | To return matching barbers and salons |
| Subscriptions and purchases | Subscription plan, status, renewal and expiry dates, and purchase history, received from Apple App Store or Google Play through our subscription provider RevenueCat | To unlock and manage premium features for professionals. Payment card details are handled entirely by Apple or Google; we never receive or store them |
| Sign-in data on your device | Access and refresh tokens and basic settings, stored locally on your device | To keep you signed in securely between sessions |
| Notifications | Notification preferences and reminders scheduled locally on your device | To remind you about upcoming appointments |
| Technical data | The Google Maps component in the app sends Google device and app information (such as device model and OS version), crash data, map interactions, a pseudonymous Maps identifier and your IP address | To display maps and keep the map service working reliably |
We do not show ads, we do not use your device's advertising ID, and we do not sell your personal information.
AI Hair Analysis
Professionals can use the AI-powered visual analysis to get hairstyle, colour, hair-care and beard suggestions for a client. When this feature is used:
- The photo, together with the selected gender, hair length and occasion, is sent over an encrypted connection to our AI server.
- Our AI server uses OpenAI's API to analyse the photo and generate the suggestions. OpenAI processes it on our behalf under its API terms, which do not allow it to use the photo to train its models; OpenAI may keep API data for up to 30 days for abuse monitoring before deleting it.
- Our AI server deletes the photo as soon as the analysis is finished. We do not store analysis photos or use them to identify anyone.
- Professionals must have the client's permission before taking or uploading a photo of them.
How We Use Information
- To provide, operate and maintain the HairLync app
- To let clients discover barbers and salons and book appointments
- To let barbers, stylists and salons manage their profile, services, staff and bookings
- To provide AI hair analysis when a professional requests it
- To manage subscriptions and premium features
- To send verification codes, password resets and appointment reminders
- To keep the app secure, fix problems and improve reliability
Data Storage & Security
All data sent between the app and our servers is encrypted in transit (HTTPS). Passwords are stored only in hashed form. Sign-in tokens are stored on your device and are revoked when you sign out or delete your account. We use industry-standard measures to protect your information, but no method of transmission or storage is 100% secure.
Data Retention
- We keep your account data for as long as your account is active.
- AI analysis photos are deleted from our server as soon as the analysis is finished.
- When you delete your account, your data is removed as described in Deleting Your Account.
- Subscription and transaction records are kept for as long as required for tax, accounting and legal purposes.
Deleting Your Account
In the app
- Open HairLync and sign in.
- Go to Profile → Delete Account.
- Enter your password to confirm.
Without the app
Email support@hairlync.com from the email address of your HairLync account, with the subject "Delete my account". We will confirm the request and delete the account within 30 days.
Salon staff accounts are managed by the salon. Ask the salon owner to remove you, or email us.
What is deleted
- Immediately: you are signed out on all devices and can no longer sign in, and your name, email address, phone number and country are removed from your account.
- Within 30 days: your remaining profile data, including profile, cover and portfolio photos, bio, address, saved location and business details.
What is kept
- Past bookings and reviews stay visible to the other person in that booking, with your name replaced by "Deleted User".
- Subscription and transaction records, for as long as required for tax, accounting and legal purposes.
Good to know
- Deleting a salon owner account also deactivates the salon's staff accounts.
- Deleting your account does not cancel a subscription. Cancel it in the App Store (iPhone) or Google Play (Android) to stop future charges.
Your Rights & Choices
- You can review and update your profile information in the app.
- You can remove photos and portfolio items in the app at any time, without deleting your account.
- You can turn off location, camera or notification permissions at any time in your device settings.
- You can ask us to access, correct or delete some or all of your data by contacting us below.
Children's Privacy
HairLync is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the app after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
support@hairlync.com